All prices are listed in GBP (£) and include VAT where applicable.
We reserve the right to correct any pricing errors and will notify you if this is the case.
Prices for custom orders are agreed in writing before production begins and remain fixed once confirmed.
Any and all discount codes are offered at our discretion and may be amended, withdrawn, or refused at any time.

Stock Items – Dispatched within 5-10 working days of order confirmation and payment.
Custom Orders – Dispatch time will be agreed when the order is placed, based on complexity and our current schedule. An estimated completion date will be provided in writing.
We may cancel your order at any time before goods are dispatched, in which case you will be refunded fully.

All orders are sent in discreet packaging via tracked delivery services.
Delivery costs are added at checkout and is a flat rate for shipping within the UK.
For international shipping contact us for a quote and to discuss requirements.

We are not liable for delays caused by postal or courier services, customs clearance, or events beyond our reasonable control.
If we anticipate a dispatch delay on our end, we will contact you to discuss revised timings.

Inspect goods upon delivery. If items are damaged or missing, notify us within 48 hours with clear photographs so we can investigate with the courier and offer a repair, replacement, or refund as and when appropriate.
If a parcel is confirmed lost, we will offer a replacement or refund.

All items are handmade and marks, knots, blemishes are not considered defects insofar as they do not affect the use of the object.
Similarly, the use of these items will likely result in marks and wear to finishes, this is patina and character, not a defect.

Protected under the Consumer Rights Act 2015.
You have a 14-day cooling-off period from the day you receive your order to cancel for any reason.
To exercise this right, notify us in writing within the 14-day period. We will provide return instructions.
Returned goods must be unused, in original packaging, and accompanied by proof of purchase.
Refunds will be processed within 14 days of us receiving the returned goods.
Return postage for non-faulty items is the responsibility of the customer.

Made to your specifications and therefore non-refundable unless faulty or not in accordance with the agreed design and materials.
If faulty, contact us within 14 days of receipt with details and photographs. We will offer a repair, replacement, or refund, depending on the situation.
Cancellation after design and price agreement may not be possible if production has begun.

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